Shipping policy

Order & Shipping Policy

At NoverraLabs, we aim to offer high-quality products at competitive prices, along with reliable delivery worldwide.

We work with international fulfilment partners to ensure efficient processing and delivery of all orders.

Order processing

Once your order has been placed, it goes through a processing stage before shipment.

  • Orders are reviewed, quality checked, and prepared for dispatch
  • Most orders are processed within 1–2 business days

Please note: Processing times may vary during peak periods, promotions, or due to unforeseen circumstances.

Shipping time

Shipping time refers to the period required for your order to be delivered after it has been dispatched.

Estimated delivery time is typically between 5–15 business days, depending on your location.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, or other external factors beyond our control.

Free shipping

We offer free shipping on all orders. There are no additional shipping charges at checkout.

Taxes and duties

Depending on your location, your order may be subject to import duties, taxes, or other charges imposed by local authorities.

These charges are the responsibility of the customer and are not included in the purchase price. We are not responsible for delays caused by customs clearance processes.

Order tracking

Once your order has been dispatched, you will receive a tracking number via email.

You can use this tracking number to monitor the status of your shipment at any time.

Delivery issues

If you experience any issues with your delivery, please contact us at hello@noverralabs.com and we will assist you where possible.

We are not liable for delays, lost shipments, or delivery issues caused by incorrect shipping information provided by the customer or circumstances beyond our control.

Contact

If you have any questions about your order or delivery, please contact us:

NoverraLabs
Email: hello@noverralabs.com

Applicable law

This policy is governed by the laws of Hong Kong (SAR).