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Customer Support

Have a question? Get in touch with our support team and we’ll aim to respond within 24 hours, 7 days a week.

Monday to Friday: 8:00 AM – 8:00 PM

Saturday to Sunday: 8:00 AM – 4:00 PM

hello@noverralabs.com

Noverra Labs

At Noverra Labs, we focus on offering carefully selected products at fair and accessible prices. Our goal is to make everyday wellness simple and approachable.

We provide shipping across Australia, so your order is delivered directly to your door without added complexity. Delivery times may vary depending on your location and product availability.

If you have any questions or need assistance, our support team is here to help. You can reach us anytime, and we aim to respond within 24 hours.

Frequently Asked Questions

How can I return my order?

If you’re not satisfied with your order, please contact our support team at hello@noverralabs.com and we’ll be happy to assist you with the return process.

Please include your order number and a brief description of the issue so we can help you as quickly as possible.

My delivery is taking longer than expected. Where is my order?

In most cases, orders arrive within the estimated delivery timeframe. However, occasional delays may occur due to high demand or logistics factors.

If your order has not arrived within the expected time, please contact our support team with your order number, and we’ll be happy to provide an update.

When can I expect my order?

We aim to keep our products accessible by working directly with our fulfilment partners.

Orders are processed within 1–2 business days.

Estimated delivery time is typically between 8–16 business days, depending on your location.

Please note that delivery times may vary due to external factors such as carrier delays.

Where can I find my tracking details?

Once your order has been shipped, you will receive a confirmation email with your tracking information.

You can track your order using your order number (#AUxxxxx) and email address.

My tracking hasn’t updated yet. What does this mean?

Tracking information becomes available once your package has been processed by the carrier. In some cases, it may take a few days before updates appear in the system.

If your tracking has not updated after several days, feel free to contact our support team for assistance.

My tracking isn’t showing any updates. How is that possible?

Tracking information becomes available once your package has been processed by the shipping carrier. In some cases, it may take a few days before the first update appears.

This is completely normal, especially during busy periods or when the parcel is still in transit between facilities. If your tracking hasn’t updated after a few days, feel free to contact us at hello@noverralabs.com and we’ll be happy to assist.

  • FREE SHIPPING

    All orders across Australia are shipped free of charge and include tracking. We work with trusted delivery partners such as DHL and FedEx to ensure a reliable delivery experience.

  • 30-DAY MONEY-BACK GUARANTEE

    We offer a 100% 30-day money-back guarantee from the date of delivery. If you’re not satisfied with your order, please contact our support team and we’ll be happy to assist you with a suitable solution.

  • 5,000+ HAPPY CUSTOMERS

    Noverra Labs has over 5,000 satisfied customers and is rated 4.8 out of 5 based on customer feedback.