Privacy policy
Privacy Policy
Your privacy is important to us. At NoverraLabs, we are committed to protecting your personal information and being transparent about how we use it.
This Privacy Policy explains what data we collect, why we collect it, and how we use it to improve your experience when using our website.
Who we are
NoverraLabs is a trading name of:
TRAM-COMMERCE LIMITED
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Email: hello@noverralabs.com
Scope of this policy
This Privacy Policy applies to all services and interactions provided by NoverraLabs through this website.
Please note that we are not responsible for the privacy practices of other websites or external sources. By using this website, you agree to the terms outlined in this policy.
Information we collect
When you use our services, we may collect personal information such as your name, email address, shipping details, and payment information. This data is used solely to provide and improve our services.
Your information is stored securely on our servers or those of trusted third-party providers. We do not combine this data with other personal information unless necessary to deliver our services.
Communication
If you contact us via email or other channels, we may retain those communications to process your enquiry and provide support. This allows us to respond efficiently and improve our customer service.
Cookies
Our website uses cookies to enhance your browsing experience and better understand how visitors interact with our site.
Cookies are small text files stored on your device. They help us analyse website traffic, improve functionality, and personalise content where appropriate.
You can choose to disable cookies through your browser settings. However, please note that some features of the website may not function properly if cookies are disabled.
How we use your information
We use your data to:
- Process and deliver your orders
- Provide customer support
- Improve our website and services
- Send relevant updates, where you have opted in
We do not use your personal data for purposes outside those described above unless we have obtained your consent.
Sharing information
We do not sell or trade your personal information. Data may be shared with trusted third parties only where necessary to operate our business, such as payment providers, logistics partners, and review platforms.
All third parties are required to handle your data securely and only for the intended purpose.
Your rights
You have the right to access, update, or request deletion of your personal data at any time.
If you would like to make a request, please contact us using the details below.
Email and marketing preferences
If you have subscribed to our emails, you can update your preferences or unsubscribe at any time using the link provided in our emails.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. We recommend reviewing this page periodically.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
NoverraLabs
Email: hello@noverralabs.com
Applicable law
This Privacy Policy is governed by the laws of Hong Kong (SAR).